Welcome to Get My Data support. We're here to help you get the most out of your Amazon Seller Connector for Google Sheets™ add-on.
Contact Us
Email:
support@get-mydata.com
Website:
www.get-mydata.com
Response Time:
Within 24 hours during business days
Frequently Asked Questions
How do I install the Amazon Seller Connector add-on?
- 1Visit the Google Workspace Marketplace
- 2Search for "Amazon Seller Connector - Get My Data"
- 3Click "Install" and grant the necessary permissions
- 4Open Google Sheets™ and find the add-on under Extensions menu
How do I activate the add-on?
- 1Open Google Sheets™
- 2Go to Extensions → Amazon Seller Connector - Get My Data
- 3Click "Open Activation Panel"
- 4Enter your unique User ID provided by Get My Data
- 5Click "Activate"
What is a User ID and how do I get one?
A User ID is a unique identifier that validates your access to our service. You receive this when you sign up for Get My Data services. If you don't have a User ID, please contact us at support@get-mydata.com.
How do I use the GET_SALES formula?
The basic syntax is:
=GET_SALES("SELLER_ID", "PERIOD", "MARKETPLACE", "SKU", "METRIC", "START_DATE", "END_DATE")
Example:
=GET_SALES("EMPORRIUM", "Custom", "UK", "TEST-SKU", "unitssold", "2025-01-01", "2025-01-31")
What metrics can I retrieve?
Available metrics include:
- unitssold - Units sold
- unitsorderedb2b - B2B units ordered
- totalorders - Total order items
- salestotal - Total sales amount
- salestotalb2b - B2B sales total
- browsersessions - Browser sessions
- pageviews - Page views
Why am I getting an "Add-on not activated" error?
This means you haven't activated the add-on yet or your User ID is invalid. Please:
- 1Go to Extensions → Amazon Seller Connector - Get My Data
- 2Open the activation panel
- 3Enter your valid User ID
- 4If you're still having issues, contact support
Can I use the add-on in multiple spreadsheets?
Yes, but you'll need to activate the add-on in each spreadsheet separately. The activation is tied to each individual Google Sheets™ document.
Is my Amazon seller data secure?
Yes, your data is secure. We retrieve your Amazon seller data in real-time and display it directly in your Google Sheets™. We do not store your Amazon seller data on our servers. All data transmission is encrypted using SSL.
How do I opt out of testing/beta programs?
If you're part of our testing program and wish to opt out, please email us at support@get-mydata.com with "Opt Out Request" in the subject line, and we'll remove you from all testing programs.
Troubleshooting
The add-on isn't loading or responding
Try these steps:
- Refresh your Google Sheets™ page
- Clear your browser cache
- Disable other add-ons temporarily
- Try using an incognito/private browser window
- If issues persist, contact support
Formulas are returning errors
Common solutions:
- Ensure the add-on is activated
- Check your formula syntax
- Verify your SKU and seller ID are correct
- Make sure date formats are YYYY-MM-DD
- Try a simple formula first to test connectivity
Getting More Help
If you can't find the answer to your question here, please don't hesitate to contact us:
Email Support: support@get-mydata.com
Include in your message:
- Description of the issue
- Steps you've already tried
- Screenshots if applicable
- Your User ID (for account-specific issues)
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